Приложение D (обязательное). Библиография

Приложение D
(обязательное)

Библиография

[1]	ISO 9004, Managing for the sustained success of an organization - A quality management approach
[2]	ISO 10001, Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
[3]	ISO 10002, Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
[4]	ISO 10003, Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
[5]	ISO 10004, Quality management - Customer satisfaction - Guidelines for monitoring and measuring
[6]	ISO 10005, Quality management systems - Guidelines for quality plans
[7]	ISO 10006, Quality management systems - Guidelines for quality management in projects
[8]	ISO 10007, Quality management systems - Guidelines for configuration management
[9]	ISO 10008, Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions
[10]	ISO 10012, Measurement management systems - Requirements for measurement processes and measuring equipment
[11]	ISO/TR 10013, Guidelines for quality management system documentation
[12]	ISO 10014, Quality management - Guidelines for realizing financial and economic benefits
[13]	ISO 10015, Quality management - Guidelines for training
[14]	ISO/TR 10017, Guidance on statistical techniques for ISO 9001:2000
[15]	ISO 10018, Quality management - Guidelines on people involvement and competence
[16]	ISO 10019, Guidelines for the selection of quality management system consultants and use of their services
[17]	ISO 14001, Environmental management systems - Requirements with guidance for use
[18]	ISO 19011, Guidelines for auditing management systems
[19]	ISO 31000, Risk management - Principles and guidelines
[20]	ISO 37500, Guidance on outsourcing
[21]	ISO/IEC 90003, Software engineering - Guidelines for the application of ISO 9001:2008 to computer software
[22]	IEC 60300-1, Dependability management - Part 1: Guidance for management and application
[23]	IEC 61160, Design review
[24]	Quality management principles, ISO
[25]	Selection and use of the ISO 9000 family of standards, ISO 1)
[26]	ISO 9001 for Small Businesses - What to do, ISO 1)
[27]	Integrated use of management systems standards, ISO 1)
[28]	www.iso.org/tc176/sc02/public
[29]	www.iso.org/tc176/ISO9001AuditingPracticesGroup

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¹⁾_{Доступно на сайте: http://www.iso.org.}

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